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Return and Refund
Return and Cancellation Policy:
WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s, Pre-workout and certain other dietary supplements are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to respective brands.
We offer you complete peace of mind while ordering at halt.in – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 2-way shipping charges (both sides traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at email@example.com or call us on 0172-5002999 (10:30 am to 6:30 pm business days).
Once you raise the concern we will investigate for the same you will get a revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from the same.
Once the investigation is over if we arrange a reverse pickup then below will be the process
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category-specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other, etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
The following shall NOT be eligible for return or replacement:
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override. In case of any queries, please write to our customer care on firstname.lastname@example.org or call us on 0172-5002999 (10:30 am to 6:30 pm business days).